Your privacy is our priority. This document clearly explains what data we collect, how it is used, and your rights as a valued 12 Huat member.
12 Huat ("we", "our platform") is the operator of an online entertainment platform at https://12huat.click, offering sports betting, Live Casino, table games, slots, Virtual Sports, and a range of other online entertainment services to members in Malaysia. As a responsible platform operator, we understand that your trust depends not only on the quality of the games, but also on how we handle your personal information.
This Privacy Policy explains 12 Huat's data protection practices — what information we collect when you register, make a deposit via Touch 'n Go, DuitNow, or other methods, play games, or interact with our platform; how that information is used; who it may be shared with; and what rights you have over it.
This policy applies to all users of the 12 Huat platform, including registered members, website visitors, and any individuals who interact with our services. We encourage you to read this document carefully. If you have any questions, the 12 Huat support team is available via live chat or email at support@12huat.click.
12 Huat collects various categories of information depending on how you interact with our platform. Below is a summary of the data we may collect:
| Data Category | Example Information | Collected During | Required? |
|---|---|---|---|
| Identity | Full name, date of birth, MyKad number | Registration / KYC | Yes |
| Contact | Email, Malaysian phone number, address | Registration | Yes |
| Financial | E-wallet account numbers, MYR transaction records | Deposit / Withdrawal | Yes |
| Usage | Game records, betting history, login activity | During gameplay | Yes |
| Technical | IP address, device type, browser, operating system | Platform access | Yes |
| Marketing | Communication preferences, responses to promotions | Your preferences | Optional |
Data collection sources: Information is collected directly from you (via registration forms, deposits, and support interactions), automatically through website technologies (cookies, server logs), and from authorised third parties such as identity verification providers for KYC purposes.
12 Huat uses your personal data for the following purposes, each of which has a valid legal basis:
12 Huat does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We only share information in the following limited circumstances:
12 Huat takes data security seriously. The technical and organisational measures we have implemented include:
12 Huat uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Opt-Out Available? |
|---|---|---|---|
| Ensures core platform functionality, login sessions, and security | Session / 24 hours | No | |
| Remembers your language, region, and preference settings | 30 days | Yes | |
| Understanding how you use the platform to drive improvements | 90 days | Yes | |
| Recently played games, account balance displayed, display preferences | 7 days | Yes |
You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect the core functionality of the 12 Huat platform. For more information on managing cookies on your device, refer to your browser's documentation.
As a Malaysian user, you have the following rights under the Personal Data Protection Act 2010 (PDPA) in relation to the personal data held by 12 Huat:
Request a copy of all personal data we hold about you.
Request the correction of inaccurate or incomplete data.
Object to the processing of your data for direct marketing purposes.
Opt out of marketing communications at any time.
Request that we restrict how we process your data in certain circumstances.
Know the purposes for which your data is collected and used.
To exercise any of these rights, contact us at support@12huat.click with the subject line "Privacy Rights Request". We will process your request within 14 business days and may require identity verification beforehand.
12 Huat retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy or as required by Malaysian law:
Once the retention period has ended, your data will be securely deleted or anonymised in accordance with industry-standard procedures.
In certain situations, your data may be processed or stored on servers located outside Malaysia — for example, by cloud service providers or international game providers working with 12 Huat. When this occurs:
Financial data and KYC identity verification information for Malaysian members are preferentially stored on servers in regions that comply with strict privacy standards.
The 12 Huat platform is for adults aged 18 and above only. We do not knowingly collect, process, or store personal data of individuals under the age of 18.
If we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe someone under the age of 18 has registered on 12 Huat, please contact us immediately at support@12huat.click.
12 Huat reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or technological developments. Any changes made will:
We encourage you to review this page periodically. Your continued use of the 12 Huat platform after any changes are published will be considered your acceptance of the updated Privacy Policy. The "Updated" date at the top of this page always reflects the most current version.
For any enquiries, concerns, or requests relating to the Privacy Policy or the management of your personal data at 12 Huat, please contact us:
We are committed to addressing your privacy concerns seriously and promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) in accordance with the provisions of PDPA 2010.
Six ways we genuinely protect every Malaysian member's information on our platform.
Every bit of data transmitted between your device and 12 Huat's servers is encrypted to the highest industry standards — the same level used by Malaysia's leading banking institutions.
12 Huat has never and will never sell, rent, or trade your personal information to any third party for their own marketing purposes. Your privacy is not our product.
All our data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have full rights to access, correct, and control your personal data.
Enable 2FA on your 12 Huat account for an extra layer of protection. Even if your password is compromised, no one can access your account without the second verification from your phone.
Only 12 Huat staff who require access for specific operational duties may view member data — and all such access is logged and periodically audited by our internal security team.
Penetration testing and comprehensive security audits are conducted regularly by independent cybersecurity experts to ensure 12 Huat's systems remain current and secure.
Answers to the most frequently asked questions about privacy and data protection on our platform.
Now you know how 12 Huat protects your data. Register for free, enjoy a safe and transparent platform, and claim your Welcome Bonus of up to RM 1,000. Deposits are easy via Touch 'n Go, DuitNow, GrabPay, and FPX.